*Where is my order?

To check the status of your order, visit the ‘Orders’ page of your Googo Gaaga account. Click the order you'd like to track. Click ‘Track’ for the product to know where it is? Once your order is shipped, you can also track the package on our courier partner’s website by using the link mentioned in the tracking details page.

What is the estimated delivery time?

We generally ship the item as per the time mentioned on the product page. However it also depends on the location and pincode as where it need to be shipped.

My order is delayed. When will I get it?

To check the new delivery date please visit the orders page on your Googo Gaaga account. Tap the order you would like to track and see the delivery date.

Can I get my orders delivered at a specific time?

Please coordinate with the courier executive delivering your order to see if this is possible. Delivering at a specific time may not always be an option from courier services due to their schedules.

I missed the delivery of my order today. What should I do?

If you aren’t present when our courier partner attempts to deliver your order, they will try to contact you. Two additional attempts will be made on consecutive days, after which your package will be returned to our fulfilment centre and your account will be refunded for the order amount. In case your order comes back to our fulfilment centre, you can request for it to be re-dispatched depending on the availability.

My order status shows 'Out for Delivery', but I haven’t gotten it yet. When will I get it?

Our courier partner will contact you for delivery of your order. Please keep checking your SMS for more details…

What are the shipping charges?

You can check your shipping fee in the Order Summary section of the Cart page. You will also be notified, on the Cart page, ​of the minimum order value above which you​ can​ get free shipping.

I haven’t received some items in my order.

We often ship orders in multiple parts, so we can get you each part faster. So, one of the shipments may arrive sooner than the others. You can track your order on the ‘Orders’ page.

Can I accept the shipment after opening and checking the contents inside?

As per our policy, the order can't be opened before the delivery is accepted. But you can accept the order and get in touch with us later, in case you have any concerns.

Can I pay by Debit/Credit Card on delivery of my order?

We currently don't provide POS machines on delivery.