How do I place a return request?

You can return products purchased from us within 7 days of receiving the product, except for our non-returnable items such as swimwear, innerwear and jewellery, can’t be returned. Items on ‘final sale’ are also not eligible for returns. To return a product, please visit your orders page

How do I get a replacement for an item I ordered?

Please email your order number, the product you want replaced and the reason for replacement to support@googogaaga.com with the subject line “Return & replace”. If we don’t have a replacement in stock, we’ll refund you the full amount, including the shipping charges you paid on its purchase.

Why did the pick-up of my product fail?

We make three attempts to pick up the item. If the item is not picked up on the third attempt, the pick-up request is marked as failed. If your pickup does not happen for more than 48 working hours from the first pickup date requested by you, please email your order number to support@googogaaga.com with the subject line “Items not picked up”.

How long will it take me to receive the bank refund of the returned product?

In case of refund to your Credit/Debit/Net banking account, we take 3-5 business days from the date of receipt of the items.

Can items be returned after the time mentioned in the return policy?

All return requests must be received within 7 days of delivery.

Why am I unable to place a return request from the app/website?

Personal use items such as swimwear, innerwear and jewellery can’t be returned. Items on ‘final sale’ are also not eligible for returns.

What is Googo Gaaga’s return policy?

Most items are eligible for returns (and refunds), except for personal use items such as swimwear, innerwear and jewellery. The items should be unused, intact and in their original packaging (labels, tags, boxes, plastic wrap). Please note, items on ‘final sale’ can’t be returned. If the received item is damaged or doesn’t match the product description, we’re happy to replace it. If we don’t have a replacement in stock, we’ll refund you the full amount, including the shipping charges you paid on its purchase.