When can I expect the refund for the order I cancelled?

In case of refund to your Credit/Debit/Netbanking account, we take 5-7 days from the time you cancel your order. If you’ve placed your order using Cash on Delivery, there will be no refund because the order hasn’t been paid for.

I returned an order that I paid for by cash. How do I get a refund?

To initiate your refund, please email the following details from your registered email id to support@googogaaga.com with the subject line

“Details for COD refund”:

Order number

Your name as per bank record

Your bank account number

Bank name

IFSC number

Why was my Credit/Debit/Netbanking account debited even though my order didn’t go through?

We couldn’t process your order because we didn't receive a confirmation from the payment gateway. If you've been charged, your refund will be processed within 24 hours and will reflect in your account in 5-7 business days. You can place your order once again.

Why was my Credit/Debit/Netbanking account debited twice?

There might have been an issue with the payment gateway. We’ll refund the additional amount you were charged within 24 hours. The refund will reflect in your account in 5-7 business days