How do I cancel my order?

To cancel your order, visit the ‘Orders’ page of your Googo Gaaga account. View the ‘Order Details’ of the order you want to cancel and tap ‘Cancel’.

Why can’t I cancel my order from the app/website?

Once the order has left our fulfillment center, it can’t be canceled from the app/website. You can reject the order when the delivery is attempted at your doorstep. If the payment for the order is made online, refund shall be initiated post rejection of the order at customer's end. It will reflect in the bank account within 5-7 business days post rejection.

Can I modify the shipping address of my order after it’s been placed?

Yes, we can modify the shipping address only if your order hasn’t left our fulfillment center. Please email your order number and new shipping address to support@googogaaga.com with the subject line “Update shipping address for my order”.

I just cancelled my order. When will I receive my refund?

If you’ve selected Cash on Delivery, there’s no amount to be refunded because you haven't paid for your order. For payments made via Credit/Debit Card/Netbanking, you will receive your refund to the source account within 5-7 days from the time you cancel your order.

What is Googogaaga’s cancellation policy?

Only orders that haven't left the fulfillment center can be canceled. If the order has already been shipped from our fulfillment center, you can refuse to accept it and send it back with the courier. In case you have paid using Netbanking/Debit/Credit Card, we’ll refund your order amount only after we’ve received the canceled order at our fulfillment center.